
Customer Support Representative

Full time

Onsite Work
Your main tasks will be:
• providing 1st and 2nd level of support
• answering to customer inquiries and resolving issues
• keeping track of customer requirements
• forwarding complex user requests to the R&D team
• collecting customer feedback to improve documentation, trainings and overall support
• making proposals for the development of the new system options
• conducting training for customers and users of SICK Mobilisis’ services
• technical check of order forms after installation and service
• supporting the market launch of new features and solutions
You are the right person for us if you:
• have experience working on similar positions
• have advanced communication skills and are a team player
• have great organizational and problem-solving skills
• are strongly customer oriented
• are fluent in English
• possess high motivation to work within IT industry and are enthusiastic about technology related topics
We offer:
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an opportunity to work in an innovative environment with new technologies related to Industry 4.0
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an opportunity to become a part of SICK, one of the world's leading producers of sensors and sensor solutions for industrial automation applications
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access to SICK knowledge pool and global network
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individual budget for attending seminars, fairs and certification programs
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an opportunity for continuous learning and growth within and across departments
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paid lunch
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Easter, vacation and Christmas bonus
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budget for individual and team activities
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annual and referral bonus
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team buildings, (birthday) parties and taking part in social responsibility activities
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modern workspace with gym
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car and bike parking
At SICK Mobilisis, we see people, not gender.
We put great emphasis on diversity, reject discrimination and do not think in categories such as gender, ethnicity, religion, disability, age or sexual identity.